Refunds & Returns Policy

Effective Date at August 26, 2026

1. Eligible Return & Exchange Situations

We accept returns and exchanges for our Polo shirts and T-shirts under the following eligible situations:

Products received with manufacturing defects, damaged fabric, broken stitching or quality problems;
Wrong product style, wrong size or wrong color delivered by our store;
Products with serious packaging damage causing product contamination or unusability during transportation;
Other non-artificial quality problems that affect normal wearing and use.

2. Return & Exchange Conditions & Non-Returnable Items

General Return & Exchange Conditions: All returned or exchanged Polo shirts and T-shirts must be unused, unwashed, undamaged, with original tags and complete original packaging. The products must maintain resalable condition without artificial damage, dirt, wear and tear.

Non-Returnable Situations:

Products that have been worn, washed, modified or artificially damaged;
Products without original tags, original packaging or incomplete accessories;
Damage caused by improper cleaning, storage or personal use;
Returns applied beyond the valid return period.

3. Return & Exchange Time Limit

Customers are entitled to apply for product return or exchange within 30 calendar days from the date of receiving the package. Any return or exchange application exceeding the 30-day time limit will not be accepted without special authorization.

4. Detailed Return Process

Step 1: Contact our customer service via official email or phone within the valid period to submit a return application, and describe the return reason with relevant product pictures.

Step 2: Wait for our customer service review and obtain official return confirmation and return instructions.

Step 3: Pack the products completely with original packaging and tags intact, and send the package to our official return address:

Return Address: 2200 Eastridge Loop #2085, San Jose, CA 95122, United States

Step 4: Send the logistics tracking number of the returned package to our customer service for verification.

5. Detailed Exchange Process

Step 1: Contact customer service to submit an exchange application, specify the expected exchanged style, size or color of Polo shirt/T-shirt, and attach product problem pictures.

Step 2: Wait for official review and exchange approval.

Step 3: Send the original eligible products to our official exchange address (same as return address):

Exchange Address: 2200 Eastridge Loop #2085, San Jose, CA 95122, United States

Step 4: After we receive and verify the returned products, we will arrange the delivery of new replacement products within 2 working days.

6. Detailed Refund Process

After we receive, inspect and confirm the validity of your returned products, our team will process your refund application within 2 working days. All refunds will be returned to your original payment account (Visa, Mastercard, American Express and other supported payment methods).

The official refund arrival time is usually 2 working days. The specific arrival time is subject to the processing rules and settlement cycle of your card-issuing bank, and we cannot guarantee the real-time arrival of bank funds.

7. Return & Exchange Freight Liability

Store Responsible Freight: If the return/exchange is caused by our store’s reasons, including product quality problems, wrong delivery, missing items, etc., we will bear the return and exchange freight.
Customer Responsible Freight: If the return/exchange is due to personal reasons such as inappropriate size, dislike of style, personal aesthetic difference on the premise of no product quality problems, the customer shall bear the return and exchange freight by themselves.

8. Order Cancellation Rules

Customers can get a full refund for cancelling any unshipped orders before logistics dispatch. Once the order has been shipped and delivered, cancellation is not available, and customers need to follow the official return process to apply for a refund.