Effective Date at August 26, 2026
1. Accepted Payment Methods
To provide flexible and convenient checkout experiences for all customers, Shirtique supports a full range of secure global credit and debit card payment methods. All transactions are processed through encrypted third-party payment gateways to ensure fund and data safety.
We accept the following payment options:
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American Express
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Diners Club
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Discover
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JCB
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Visa Electron
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Maestro
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Mastercard
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Visa
2. Checkout & Payment Processing Workflow
Our payment and order settlement process is standardized, transparent, and fully automated with manual verification for abnormal orders to guarantee order accuracy:
Step 1: Order Submission – Customers select preferred Polo shirts, T-shirts and other casual apparel products, confirm size, quantity and shipping information, then submit orders and proceed to checkout.
Step 2: Payment Selection & Submission – Customers choose a supported card payment method, fill in valid card information, and complete payment authorization.
Step 3: Real-time Verification – Our payment system will automatically verify the validity of your payment information, fund status and transaction risk.
Step 4: Order Confirmation & Settlement – Once the payment is successfully verified and settled, the system will automatically confirm your order and enter the warehouse picking and shipping process.
Step 5: Subsequent Follow-up – Customers can check order payment status, logistics information and order progress in real time through our official website.
3. Payment Security
Shirtique attaches great importance to customer payment information security and has established a complete transaction protection system. All online payment pages adopt SSL end-to-end encryption technology to fully encrypt your card number, billing address and payment data during transmission.
We will not store your complete credit or debit card information on our website server. All payment verification and fund docking services are undertaken by qualified official third-party payment service providers with international financial security certification. Our system supports real-time risk monitoring to identify and intercept fraudulent transactions, abnormal swiping and high-risk payments, effectively protecting your property and information security. All payment behaviors comply with international cross-border e-commerce transaction security specifications.
4. Order Confirmation Rules
After you complete the payment successfully, our system will automatically send an official order confirmation email to your reserved email address within a few minutes. The confirmation email will include your order number, purchased product details (Polo shirt/T-shirt style, size, quantity), total payment amount, shipping address and expected delivery time.
Please check the confirmation email in time; if you do not receive the email within 1 hour after payment, please check your spam mailbox or contact our customer service for manual inquiry. Only orders with successfully settled payment will be officially confirmed and arranged for shipment. Unpaid orders will be automatically cancelled by the system after the overtime limit.
5. Common Payment Issues & Solutions
During the payment process, you may encounter occasional abnormal problems due to network, bank system or risk verification reasons. The common problems and official solutions are as follows:
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Payment Failed: It may be caused by insufficient card balance, expired card, bank transaction limit, or temporary network fluctuation. Please check your card status, adjust the payment limit, or try again after switching the network.
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Deducted Money But Order Unconfirmed: Individual transactions will have a 5–30 minute delay in bank system synchronization. Please wait patiently. If the order is still not updated after 30 minutes, contact customer service with your payment voucher for manual verification.
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Payment Risk Interception: The system will intercept high-risk transactions to protect your fund safety. Please confirm that the payment environment is safe, or complete identity verification as required.
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Duplicate Payment: If duplicate deduction occurs due to system failure, we will automatically initiate a full refund of the redundant amount within 1–3 working days, and the refund will be returned to your original payment account.
6. Contact Information
If you encounter any payment disputes, abnormal transactions or need payment-related consultation, please contact us through the official channels below:
Store Name: Shirtique
Address: 2200 Eastridge Loop #2085, San Jose, CA 95122, United States
Phone: +1 408-532-1928
Email: info@shirtiqued.com
Business Hours (Pacific Time):
Monday – Thursday: 10:00–20:00
Friday – Saturday: 10:00–21:00
Sunday: 11:00–19:00
Response Time: We will respond within 24 hours.